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Suvarnabhumi » Fewer Suvarnabhumi glitches on 2nd day of operations

Sunday, July 20th, 2008

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Problems occurring on the second day of regular operations of Bangkok’s new Suvarnabhumi Airport lessened following Thursday’s disturbance caused by long delays in collecting passenger baggage during the official inauguration of the new facility.

Chotisak Asapaviriya, President of Airports of Thailand Plc (AoT), said services to passengers Thursday night and early Friday morning had significantly improved even though there were larger numbers of passengers on both inbound and outbound flights at the airport.

He said AoT and Thai Airways International staff remained on duty overnight to ensure smooth service operations for passengers.

The check-in and conveyor service systems had returned to function properly.

However, AoT executives expected to continue to closely monitor operations for at least two weeks to make sure that all systems function efficiently.

Regarding the long delays in supplying passenger baggage, Mr. Chotisak said he had discussed and worked together with THAI president Apinan Sumanaseni all along.

So far, THAI had solved any malfunctions. Both organisations would cooperate in taking care of passengers, he said.

Mr. Apinan said THAI apologised to all passengers for any inconvenience that had occurred. It would take responsibility for mistakes which led to a delay in supplying passenger baggage on Thursday.

Staff concerned in the conveyor service system had been replaced, he said, adding that he believed problems would ease upon closer coordination.

Overall services provided to passengers on 2nd night went smoothly with check-in and conveyor service systems functioning properly despite a crowd of passengers.

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