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SINGAPORE AIRLINES CHECK-IN & TICKETING
(Passengers Terminal Building (PTB) – LEVEL 4)
- PTB Entrance No. 5.
- Check-in Row “K”, Check-in at Counters 8-18.
- Counters will be closed 45 minutes before flight departure time.
- Internet check-in available at singaporeair.com, 2 to 48 hours before flight departure.
- Ticketing services at Thai Airways Ticket Counter at Departure Hall, PTB Level 4 after Check-In Rows E and F.
STAR ALLIANCE CHECK-IN & TICKETING (PTB LEVEL 4)
- PTB Entrance No. 1, 4 & 5 (Entrance No. 2 & 3 are for domestic flights).
- Star Alliance Ticketing Counters are located in the Departure Hall between PTB Entrance 4 and 5.
DEPARTURE FORMALITIES & BOARDING GATES (LEVELS 2-4)
- After check-in, proceed to Departure Tax Counters and onwards to Passport Control on PTB Level 4.
- VAT Refund Counters are available at PTB Level 4 before and after Passport Control.
- Beyond the Passport Control area:
a) proceed from Level 4 to Level 3 for the lounges, and/or
b) proceed from Level 4 to Level 2 for the Boarding Gates.
- Singapore Airlines and Star Alliance boarding gates are located at the left-hand/east side* of the PTB (Concourses “C” & “D”) at Gates C1 to C10 & Gates D1 to D4. Note: (* Coming in from check-in & passport control.)
- Gates C1 to C10 are 450m apart and Gates D1 to D4 are 390m apart. Distance between the check-in counters on PTB Level 4 and the furthest boarding gate at C10, Level 2 is about 850m.
- Singapore Airlines’ boarding gates close 15 minutes before flight departure time.
AIRLINE LOUNGES (LEVEL 3)
- Singapore Airlines’ PPS Club Members, First Class & Business Class customers and KrisFlyer Elite Gold members are invited to use Thai Airways Royal First & Royal Silk Lounges at Level 3.
- Three Thai Airways lounges for Star Alliance carriers – Royal First Class/Silk Class Lounge at Concourse “D” East and two Royal Silk Class Lounges at Concourse “C”.
ARRIVAL & TRANSIT FORMALITIES (LEVELS 2-4)
- Passengers enter Arrival Hall and proceed to Passport Control, followed by Baggage Claim & Customs at Level 2.
- Singapore Airlines and Star Alliance Baggage Belts are located at Belts 8-15. Star Alliance has a Common Baggage Service Facility at PTB Level 2.
- Transit passengers checked-through to their final destinations:
a) proceed to Level 3 before returning to Level 2 to access new boarding gates,
b) transfer counters are located at Level 2 Airside Centres East and West.
- Transit passengers NOT checked-through to their final destinations:
a) clear Passport Control & Customs with all baggage items,
b) proceed to transfer counters located at PTB Level 2,
c) proceed to Departure Hall, PTB Level 4 for standard departure formalities including Passport Control.
More Info: Singapore Airlines
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